Warranty

🛡️ Warranty Policy

Builder Error Warranty

  • 30-day warranty on issues caused by builder error, including:

    • Sealing

    • Paint work

    • Wiring

 

Used Headlight Disclaimer

Customers who send in used or previously installed headlights acknowledge that older plastic components may become brittle due to age, heat, UV exposure, and normal wear. While we take every precaution during the disassembly and modification process, Hybrid Retrofits is not responsible for any tabs, brackets, clips, lenses, or other components that crack or break due to the condition or age of the headlight assembly.

Manufacturer & Component Warranty

  • 1-2 year manufacturer warranty on Custom RGB Leds (depending on the product) 

  • Clients are to send their product back to us to get fixed / reworked on                       

  • Some parts, such as LED headlights, may have their own manufacturer warranty. If something is wrong send us pictures and we will contact the manufacturer.

    • If a part does not include manufacturer coverage, the customer will be charged for the replacement part.

    • All custom work already completed will be re-applied at no additional cost if discussed. If the faulty areas or part were caused by user error, client will have to pay to have it repaired. 

    • Customs fees / duties or brokerage fees are to be paid by the recipient. 

Refund Policy

  • All sales are final. Each product is custom-made to order based on the customer’s specifications and is therefore not eligible for refunds or returns.

  • If you are dissatisfied with your purchase, we are happy to assist in facilitating the resale of the item, when possible.

  • Products are listed as either brand new or used OEM. When purchasing used OEM items, normal wear consistent with prior use should be expected.

Shipping & Rework

  • Customers are responsible for shipping costs to return items for warranty rework.

  • Return shipping to the customer is covered by us.

Warranty Limitations

  • Second-hand purchases void all warranties.

  • Tampering with any product voids the warranty. 

  • Only authorized personnel from Hybrid Retrofits may modify products.

Damages in Transit / Faulty Product 

  • If a product arrives damaged due to shipping, we will file a shipping claim and repair or replace the product based on the damage.

  • Damages must be reported within 1 week of delivery to qualify for repair or replacement.

  • If a refund / reimbursement option has been offered as a solution for any faulty product, the product must be returned within 2–3 weeks from that date in order to remain eligible for reimbursement. 
  • Reimbursement will not be issued for products that are not returned within the timeframe outlined in this policy. 
  • Reimbursement will not be issued if package arrives in a different condition then what was shown/discussed.

Installation Disclaimer

  • Professional installation is strongly recommended.

  • We are not responsible for damage, malfunctions, or issues caused by incorrect installation.

  • We are not responsible for damage, malfunctions, or issues caused by accidents, road hazards, potholes, debris, excessive vibration, lowered suspension setups, harsh driving conditions, improper installation, or any other vehicle-related factors beyond our control. Any damage resulting from these conditions is not eligible for warranty coverage.          
  • All parts are Tested and working properly before shipment 

📩 Questions? Message or email us for warranty guidance before shipping or installation.