Refund Policy

💳 Refund & Shipping Policy

All sales are final. Each product is custom-made to order based on the customer’s specifications and is therefore not eligible for refunds or returns.
If you are dissatisfied with your purchase, we are happy to assist in facilitating the resale of the item, when possible.
Products are listed as either brand new or used OEM. When purchasing used OEM items, normal wear consistent with prior use should be expected.

Customers sending in headlights or taillights for modification must include shipping insurance.
We are not responsible for loss or damage incurred during shipping to our facility.
It is the customer’s responsibility to ensure items are securely packaged prior to shipment.

Professional installation is strongly recommended for all products.
We are not responsible for damage, malfunctions, or performance issues caused by improper or incorrect installation.

All outbound packages are fully insured for the total value paid, in the event of loss or damage.
Customers are responsible for upgrading shipping services if expedited or alternative options are desired.
All packages are fully inspected, securely bubble-wrapped, and labeled with fragile handling stickers prior to shipment.
Customs duties, taxes, and fees are the responsibility of the customer and must be paid to the delivery carrier prior to release.
Shipping to Hawaii and Puerto Rico will be quoted separately once the order is finalized.

Any approved return shipments must be sent using the prepaid label provided.
Reimbursement will not be issued if an alternative shipping service or label is used without authorization.

If a package is confirmed lost, we will initiate a shipping claim with the carrier.
Claims typically require 5–7 business days for review.
Once the carrier provides a determination, we will either:
- Proceed with a replacement, or
- Issue a refund if reimbursement is received from the carrier

📩 Questions?
Please message or email us if you need clarification before placing your order.