Shipping policy

📦 Package Insurance & Shipping Information

All outbound packages are fully insured for the total value paid, in the event of loss or damage.
We ship our products using UPS Ground on Mondays and Fridays.
Customers are responsible for upgrading shipping services if expedited or alternative options are desired.
All packages are fully inspected, securely bubble-wrapped, and labeled with fragile handling stickers prior to shipment.
Customs duties, taxes, and fees are the responsibility of the customer and must be paid to the delivery carrier prior to release.
Shipping to Hawaii, Puerto Rico, VI / Caribbeanwill be quoted separately once the order is finalized.

Once a refund / reimbursement option has been offered as a solution for any faulty product, the product must be returned within 2–3 weeks from that date in order to remain eligible for reimbursement.
Reimbursement will not be issued for products that are not returned within the timeframe outlined in this policy.
Reimbursement will not be issued if package arrives in a different condition then what was shown/discussed.
We can provide shipping labels if necessary for your shipment

If a package is confirmed lost, we will initiate a shipping claim with the carrier.
Claims typically require 5–7 business daysfor review.
Once the carrier provides a determination, we will either:
- Proceed with a replacement, or
- Issue a refund if reimbursement is received from the carrier

📩 Questions?
Please message or email us if you need clarification before placing your order.